I came back 1.5 hours later right when the car arrived after being driven by one of their employees. When I arrived, I was told that the car wasn't there but they would have it there in 1.5 hours. I went to this dealer to look at a 2013 Tesla Model S on a Friday. Summary: Tread carefully when buying from this dealer as they will not stand behind their products and will not disclose any potential mechanical issues that they should've identified. **NATIONWIDE DELIVERY AVAILABLE** FINANCE RATES AS LOW AS 3.9% AND SPECIALS ON EXTENDED WARRANTY THROUGH OUR FINANCING AND UP TO 110% OF KBB TRADE-IN. Located in Manassas, VA / 1,136 miles away from Rutland, ND
I called again and left a voicemail on his direct line and did not receive a call back. I called the dealership and waited on hold to talk to the manager, Jaime, for about 5 minutes and then was disconnected. I’ve never had to work this hard to give someone $52,000. However, I really did prefer to test drive the car before I paid $52,000 for it. In the end, I even tried to make it work by getting estimates from 15 different car shipping companies. An entry-level sales person would’ve done a much better job. Wednesday morning I had to call the whole thing off because I did not have the flight scheduled as I did not have the credit application processed as Jake said I would Tuesday night. Why that took five days, I’ll never know. On Tuesday, the sales person walked into someone’s office (while I was on the phone) to ask the question about the warranty and they were able to answer it on the spot. These are not difficult things to produce. Jake told me he could process my credit application Tuesday night and knew I could not get it to him until the late afternoon. Ten, I moved three meetings and told him that I could come on Wednesday, if everything was ready by Tuesday. Keep in mind that I need it to fly out there immediately. of course, I never got a call back that day.
USED PLUG IN HYBRID CARS FOR SALE FULL
When I tried to close the deal Sunday morning and get an answer on the offer as well as provide another request for the warranty information and the full video, Jake told me he’d “call me right back”. It was basically from just above the tire level down and then a quick picture of the front seats. When I finally got the video, it was only of the lower part of the car. They wanted the money but they did not want to do the BASIC things NEEDED for a person to feel comfortable making a purchase. That was his priority rather than just answering the question about the warranty and sending the video. Several times the sales person wanted me to give a deposit and fill out a credit application. There was no rush at all despite my request to “please just let me know if they could do the deal or not so that I could fly out there right away.” Most the time it would happen the next day.
On several occasions the sales person said he’d “call me right back” then I would wait hours. I’m taking care of him and trying to run a business.
I’m a single parent and my dad is in hospice. At the time they only had a “coming soon” picture on the site and no warranty information.įrom the start, I let them know that I only had the weekend to get this done. I said I was prepared to fly out as soon as they got me the basic info (the warranty information and either a full video or photos). I was extremely interested in the vehicle listed and made a reasonable offer (that was accepted after a couple days of waiting). Certain vehicles may have unrepaired safety recalls. Located in Oxnard, CA / 1,398 miles away from Rutland, NDĬarMax values transparency and wants you to love your next car, not settle on it. I say to anyone thinking if either buying or selling a vehicle to Robert Horne, DO NOT DO IT! AutoCheck Vehicle History Summary Needless to say I terminated the transaction, and 1.I'll never sell Robert Horne a vehicle again and 2.given the incompetent way their Sale Department is run, will never purchase another vehicle from them again either. They were going to keep my vehicle and once the Check Request was approved by the "Corporate Office", (which I can't seem to locate other then at the dealership), I would be mailed a check, in 10 to 20 BUSINESS DAYS! So they wanted to keep my vehicle for a month while I waited for a check. Instead they presented me with a MICKEY MOUSE piece of paper labeled Check Request that didn't even look official. They made me an offer for my vehicle but did not want to pay me when I bought it in to give it to them.
FWD Titanium I4 Hybrid eCVT43/41 City/Highway MPGThank you for shopping ROBERT HORNE FORD. Located in Apache Junction, AZ / 1,146 miles away from Rutland, NDĪctive Cruise Control, Power moonroof.
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